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Introduction Recovering from a delayed launch is possible; however recovering from production problems, such as a payment issue (bug), a broken KYC flow, or an update failing in production, is much harder. Founders and product leaders alike are faced with this overwhelming task of how to ship software quickly and remain competitive while maintaining user […]
Introduction The reason why a software project fails in Hospitality is typically not due to a lack of understanding from the developers’ perspective – it’s because the delivery model does not align with how Hotels operate. Unlike the way most software companies function, Hotels are 24/7 operations that are reliant on many different teams working […]
Introduction The timeline, or at least the perceived timeframe for developing a fintech app Development, is probably the first question that founding team members will ask when they think about developing a new fintech product – “What is the estimated length of time/effort?”, which doesn’t help much because there are so many variables that affect […]
Introduction While developing a hospitality software company using RFPs may seem easy in theory, in practice, many hotels find themselves looking at catchy sales presentations and trying to determine whether they actually deliver. For example, if a vendor claims to provide “easy integration,” “high uptime,” or “support for multiple properties,” those statements are all good […]
Introduction When users first use an app, they may exhibit forgiveness for the app’s early stage; forgiveness can extend to missing features, basic dashboarding functions, and sluggish onboarding processes when a user’s understanding of why/detail around this exists. In contrast, users seldom show forgiveness when faced with uncertainty about how/where their money is being handled, […]
Introduction The foundation for creating an amazing experience for guests is trust. Guests may not inquire about the way the business has set up their system of access control, what kind of process is set in place for encrypting their cardholder data and what process was used to record the vendor reviews to ensure they […]
Introduction When discussing the development of fintech applications, teams often look to architecture as their sole basis of technical choice and do not consider other factors; however, in reality, these architectural decisions are all based on business decisions first. The architecture that is selected affects how quickly your application can launch, how easily you can […]
Introduction A hospitality software development company must never commence with screens, features, or sprint estimates alone! In hotel projects, the real work happens before the initial screen, feature, and estimate of sprints; the real work includes understanding the operation of the property, who has ownership of the decisions that will be made, what the guest […]
Introduction Developing a mobile application to conduct financial transactions is similar to creating an airplane while the plane is already scheduled to fly! With this being said, users are looking for a seamless experience when using a financial product, regulators want your processes/proofs to be documented, payment partners need to feel safe with your security […]
Introduction Many factors influence a hospitality technology decision, but few people think of their hospitality technology decisions as just “software” decisions. Your hospital technology decision will ultimately impact the way guests experience your hotel (guest experience), the way your hotel is managed (operation), how much data goes into how guests experience your hotel (data), and […]
Introduction Fintech companies have a unique and exciting challenge of building a product that can be delivered quickly in an increasingly competitive market but making sure they comply with all the regulations needed. The power of MVP first, scale later (provided you do not leave out compliance, security or operational readiness on the roadmap) works […]
Introduction A hospitality app isn’t just a ‘mobile project.’ The world of hospitality is full of messy realities – such as an influx of late guests, key/lock failures and dead Wi-Fi zones during guest check-in, staff shift changes before guests arrive, running multiple properties, different PMS configurations, or the way integrations are implemented, just to […]