IT knowledge hub by our experts

Introduction When selecting a software development company to work with in the hospitality industry, a well-designed case study can confuse potential buyers into believing that the vendor has a fully completed system when they are in fact just starting. A vendor may present you with a visually appealing case study showing a lot of features […]

Introduction A hotel product does not achieve success simply based on trendy frameworks. A hotel product is successful because the technology stack functions with the realities of the hotel business: fragmented integrations, mobile-intensive guest journeys, operational staff needs, multi-property complexity, and the continued expectation that the technology is just going to work. When evaluating a […]

Introduction The reason why a software project fails in Hospitality is typically not due to a lack of understanding from the developers’ perspective – it’s because the delivery model does not align with how Hotels operate. Unlike the way most software companies function, Hotels are 24/7 operations that are reliant on many different teams working […]

Introduction While developing a hospitality software company using RFPs may seem easy in theory, in practice, many hotels find themselves looking at catchy sales presentations and trying to determine whether they actually deliver. For example, if a vendor claims to provide “easy integration,” “high uptime,” or “support for multiple properties,” those statements are all good […]

Introduction The foundation for creating an amazing experience for guests is trust. Guests may not inquire about the way the business has set up their system of access control, what kind of process is set in place for encrypting their cardholder data and what process was used to record the vendor reviews to ensure they […]

Introduction A hospitality software development company must never commence with screens, features, or sprint estimates alone! In hotel projects, the real work happens before the initial screen, feature, and estimate of sprints; the real work includes understanding the operation of the property, who has ownership of the decisions that will be made, what the guest […]