Introduction The reason why a software project fails in Hospitality is typically not due to a lack of understanding from the developers’ perspective – it’s because the delivery model does not align with how Hotels operate. Unlike the way most software companies function, Hotels are 24/7 operations that are reliant on many different teams working […]
Introduction While developing a hospitality software company using RFPs may seem easy in theory, in practice, many hotels find themselves looking at catchy sales presentations and trying to determine whether they actually deliver. For example, if a vendor claims to provide “easy integration,” “high uptime,” or “support for multiple properties,” those statements are all good […]
Introduction The foundation for creating an amazing experience for guests is trust. Guests may not inquire about the way the business has set up their system of access control, what kind of process is set in place for encrypting their cardholder data and what process was used to record the vendor reviews to ensure they […]
Introduction A hospitality software development company must never commence with screens, features, or sprint estimates alone! In hotel projects, the real work happens before the initial screen, feature, and estimate of sprints; the real work includes understanding the operation of the property, who has ownership of the decisions that will be made, what the guest […]
Introduction Many factors influence a hospitality technology decision, but few people think of their hospitality technology decisions as just “software” decisions. Your hospital technology decision will ultimately impact the way guests experience your hotel (guest experience), the way your hotel is managed (operation), how much data goes into how guests experience your hotel (data), and […]
Introduction A hospitality app isn’t just a ‘mobile project.’ The world of hospitality is full of messy realities – such as an influx of late guests, key/lock failures and dead Wi-Fi zones during guest check-in, staff shift changes before guests arrive, running multiple properties, different PMS configurations, or the way integrations are implemented, just to […]
Introduction Many hotel mobile application development initiatives fail to make their presence known; this is not due to the quality of the application, but rather results from the fact that most hoteliers view guest app adoption as a marketing responsibility or something that will be dealt with once the app has been rolled out. In […]
Introduction When an app is working properly, it can feel like magic. Smooth check-in. Your digital key opens the door. Room service arrives quickly. You never contact the front desk. The reality is that the better the experience you provide to a guest, the more trust you’ve built up. Hotel apps touch personal data (PII), […]
Introduction A hotel visitor does not care whether your program passed every automated test. What they actually care about is whether it functions properly when checking in at 1 AM over unreliable wi-fi. That’s why creating a hotel app does not end with the development process; the success of the app depends upon its quality […]
Introduction One of the first questions we typically hear from hotels looking for a hotel app is “How much will it cost?” or “How long will it take?” Unfortunately, there are a lot of variables that affect both of those numbers, and therefore an exact answer cannot be provided until the hotel works through all […]
Introduction When it comes to developing hotel apps, success is not only determined by what features are included, but also by the creation of scalable, adaptive, and dependable software. Each hotel property will have different usage and traffic volumes over the years from guests, and adding mobile capabilities will require a solid foundation in both […]
The Importance of UX for Hospitality Applications Hotel guests are usually exhausted after travelling, and are likely unfamiliar with their environment when they download a hospitality application (aka hotel app). When guests are checking in to the hotel after a long flight or requesting an extra set of towels from the room, they require a […]